Last modified: 01 Jun
2023
INTRODUCTION
These operational guidelines are
for any law enforcement agency or other government authority (the "Requesting
Authority") making a request to Dipper App ("we",
"our" "us" or "Dipper
App") for disclosure of data about our users on Dipper (a "Request").
We respond to Requests made by a
Requesting Authority in accordance with these guidelines, subject always to applicable
laws and regulations. In specific cases, we may, having regard
to applicable laws and regulations and/or for internal reasons, depart from
these guidelines in our responses. We reserve the right to modify these
guidelines where necessary and without providing notice, taking into
consideration applicable laws and regulations and the evolving needs of the
organization.
We provide non-public customer
information in response to law enforcement requests when legally required to do
so. We will scrutinize all requests to make sure they comply with the law.
Where relevant or necessary, we may require appropriate legal and/or supporting
documentation to be furnished by the Requesting Authority before we can provide
the relevant customer information requested. Such documents may include a court
order, subpoena, search warrant, authorization document(s) and/or other valid
legal process, as the case may be.
As a matter of practice, we do
not retain all customer information and/or customer content, which may be
deleted, de-personalised and/or revised from time to
time. Certain customer information and customer content may not be retained at
all or if retained, may not be retained for prolonged periods and/or in a
comprehensive manner. Some of our customer information and customer content are
regularly overwritten, de-personalised and/or
discarded.
Disclaimer on Requests for
data not held by Dipper App: From time to time, we receive Requests for
disclosure of data which do not belong to and/or are not held by Dipper App but
a separate entity. Please note that where data and/or information are not
maintained by and/or does not fall within the purview
of Dipper App, we will not be able to render assistance on such Requests. The
responsibility is on the Requesting Authority to make the appropriate
Request(s) to such other entities and/or affiliates as necessary.
Note on Requests relating
to Vaste accounts: We have and continue to receive Requests for disclosure of data in relation
to Vaste (the "Vaste") accounts from various Requesting
Authorities. Please note that Dipper is operated by an independent entity. We
are therefore unable to assist with any Requests relating to Vaste Software
and/or Vaste accounts.
WHAT KINDS OF REQUESTS DO
WE RESPOND TO?
We respond to the following types
of Requests:
Preservation Requests
We accept Requests from
Requesting Authorities to preserve specified records or data, pending the
issuance of valid legal process, for a reasonable period of time and in
accordance with applicable laws and regulations. Please complete this form to
make a Preservation Request. If we do not receive a formal legal request for
the preserved information before the end of the preservation period, the
preserved information may be deleted when the preservation period expires. In
addition to the information described below (in "Form of the
Request"), preservation requests must be sent on law enforcement
letterhead, signed, and must include a statement with details about steps that
are being taken to obtain legal process for the data sought to be preserved. In
specific cases, we may need further supporting and/or legal documentation
before we can respond to a Preservation Request. All our rights in this regard
are fully and expressly reserved. Preservation Requests may be sent via the
methods described below.
Emergency Requests
Requests from
Requesting Authorities that give us a good faith belief regarding an imminent
emergency involving risk of death, serious physical injury to a person or any
risk of harm to a child.
Please note that we evaluate
emergency requests on a case-by-case basis in compliance with applicable laws
and regulation. Where appropriate or necessary, we may require the Requesting
Authority to furnish relevant legal and/or supporting documentation confirming
their authorization and/or legal basis for making the request, without
unnecessarily jeopardizing or delaying our response(s) to the requests. Please
complete this form to
make an Emergency Request.
Legal Process Requests
Requests made in accordance with
applicable laws and regulations. This may include Requests arising from valid
search warrants and subpoenas and other valid legal process, or valid Requests
made in accordance with applicable mutual legal assistance arrangements and
channels. Where appropriate or necessary, we may require the Requesting
Authority to furnish relevant legal and/or supporting documentation confirming
their authorization and/or legal basis for making the request. Please complete
this form to
make a Legal Process Request.
RETAINING AND DISCLOSING
OF DATA
We will only retain and disclose
data in accordance with our Universal Terms of Service (including
our Privacy Policy), subject always to applicable laws and
regulations.
FORM OF REQUEST
We will only respond to written
Requests that are made in accordance with applicable laws and regulations.
Please clearly specify the following:
Please note that we may be unable
to respond to any vague or incomplete Requests.
All Emergency Requests must be
made using the form certifying the truthfulness and correctness of
the Request.
NOTIFICATION OF OUR USERS
We respect our users’ rights and
privacy. We may therefore notify the relevant user about any Requests for their
data prior to disclosure, unless we are prohibited from doing so under
applicable laws or regulations, by the terms of any legal process (such as a
confidentiality order), or where we reasonably believe that such disclosure may
create imminent [serious] danger or risk for us or any third party.
Law enforcement officials who
believe that notification would jeopardize a law enforcement investigation
should obtain an appropriate court order or legal process that specifically
prohibits member notification. It is the law enforcement official’s
responsibility to request that we do not notify a customer of your request
because it would jeopardize a law enforcement investigation. We will carefully
consider your request and our compliance with the same will be subject to
applicable laws or regulations. All our rights in this regard are expressly
reserved.
If your data request draws
attention to an ongoing or prior violation of our terms of use, we will take
action to prevent further abuse, including actions that may notify the user
that we are aware of their misconduct. If you believe in good faith that such
actions will jeopardize an ongoing investigation, it is your responsibility to
request that we defer such action, which includes but is not limited to your
providing the appropriate court order or legal process prohibiting such
notification. We will carefully consider your request and our compliance with
the same will be subject to applicable laws or regulations. All our rights in this
regard are expressly reserved.
MUTUAL LEGAL ASSISTANCE
TREATY REQUESTS
We respond to requests of an
international nature made pursuant to a Mutual Legal Assistance Treaty ("MLAT")
and other applicable conventions, treaties or protocols entered into between
Singapore and other foreign countries. The MLAT and other applicable
conventions, treaties or protocols will usually determine how Singapore and
these other countries can assist one another in legal matters such as criminal
investigations or enforcement proceedings. Through an MLAT or other request, a
foreign government can request the Singapore government for assistance in
procuring evidence from entities such as Dipper App. If the Singapore
government approves the MLAT or other request from the foreign government, and
such documentation of approval is provided to us, we will give our best
endeavors to render our support in accordance with applicable laws and
regulations.
REIMBURSEMENT OF COSTS
To the extent permitted by
applicable laws and regulations, we may seek reimbursement of our costs in
responding to a Request.
TESTIMONY SUPPORT
We do not provide expert
testimony support, except to the extent required by applicable laws and
regulations.
WHERE REQUESTS SHOULD BE
SENT TO?
All Requests should be sent to
the following contact details:
emailed to support@dipperapp.com with the
subject: Law Enforcement Agency Disclosure Request.
Please note that: